Why are my email being marked as spam or not arriving at all to internal receivers?
Most of the time this is due to your email service not allowing anybody outside of your organization (e.g. cloud services) to send email using your domain.
This is used to protect the receiver from fraudulent emails like phishing and spoofing.
Thus the most common reason why your emails sent through EduAdmin are affected by this is that your SPF-records don't allow EduAdmin to send emails using your domain.
What is SPF?
SPF (Sender Policy Framework) is used to verify that other email services are allowed to send emails using your domain.
When a email server receives an email sent by EduAdmin using your address it will check the SPF records of your email server to see if EduAdmin's email server is allowed to sent en email using your domain.
If it can't find an SPF record matching the sending email server there is a large risk that the email either will be marked as spam or get stuck before reaching the inbox.
Please Note, Outlook 365 and Outlook.com will always require you to set up an SPF record.
How do I add an SPF record?
This can vary depending on email vendor and the tools that they give you access to.
If you're not sure how to do it we recommend that you contact your email vendor.
The SPF record for EduAdmin is spf.multinet.se
E.g. TXT v=spf1 mx include:spf.multinet.com ~all
You'll need to add the SPF record using "include:" and not a "a"-record (a:).
This means that the SPF record will fetch all the IP-addresses used by our services and add to you SPF record.
If you want to check that your SPF has been added correctly you can use an online tool like https://mxtoolbox.com/SuperTool.aspx
In the "Lookup anything..."-field you should write spf:[your domain] (e.g. spf:multinet.se if you want to check the SPF record of multinet.se) then press the SPF Record Lookup-button.
In the result you should see a row containing spf.multinet.se.
Please note that it might take up to 48 hours for the changes to update everywhere.
You can find more information about SPF at https://openspf.org
Please note, if you didn't have a SPF record before adding our record you should probably add SPF records for all other services using you domain to send email.